Stay Informed

Now and then, Tyndall is alerted when people receive unexpected phone calls, text messages, and emails from someone claiming to be from Tyndall Federal Credit Union.  The messages generally ask you to call a particular phone number or visit a web site for any number of "urgent" reasons. 

They may say there has been unusual or suspicious activity on your account, that your debit card is going to be blocked, etc.  When you call the number provided or log onto the web site, you are asked to enter personal information such as your account number, debit card or credit card number, PIN, etc.  They very often say they need you to "confirm" or "verify" your account information. 

IS IT REAL OR IS IT A SCAM?

Look for the Tyndall Security Zone in any email.  In order to help protect our members from scams, any promotional or informational emails we send have the Tyndall Security Zone in the top left corner of the email. The numbers that appear in that field should always be the last 3 digits of your Tyndall member number.  That is information that is generally only known to you and your credit union.  If you receive an email that does not have the Tyndall Security Zone or if the numbers are not correct, please do not respond to the email.  Please click here for more information.

Does Tyndall send text messages? No; at the present time, Tyndall does not send text messages at all.  If you should receive one that asks you to call a certain phone number or to go to a particular web site , it is a scam.

Does Tyndall make phone calls to members? Yes, we do.  There are many instances in which we need to contact members by phone.  However, we will never ask you your PIN, credit or debit card number, etc. in an unsolicited phone call.

Note: Some members may receive an automated phone message asking them to call Tyndall Federal Credit Union at 800-342-1679.  The same number should appear on Caller ID.  This is NOT a scam.  It is a legitimate call from Tyndall. 



If you should mistakenly give your debit or credit card information through what you now believe may have been a scam, please call and have the card blocked immediately!

• During business hours - Call us at 850-747-4300 or 888-896-3255, toll-free
• After business hours or on holidays - Call 1-800-VISA911 (1-800-847-2911)

When Tyndall Federal becomes aware of scams designed to steal your personal and financial information, we feel it is important to pass along the information to our Members.  Click on the “Current Scams” button below to read about the latest scams that have been circulating, including samples of actual fraudulent e-mails.



With the great advances in technology available today comes an ever-increasing risk of fraud, and it appears in many different forms.  Although millions of Americans fall victim every year to these types of crimes, you can take steps to protect yourself from becoming one of those victims.  

Keep informed about the different types of fraud that are occurring.  You don't have to be an expert on the subject – just be aware.

• Common types of fraud



• How does Tyndall help in the on-going battle against fraud?



• ATM Skimmers
  



• Important sites to visit regularly for the latest information on fraud, scams, and Identity Theft...



• Take basic safety precautions.  Protect your personal and financial information as you would the cash in your wallet.
  
  

• If you receive a request for sensitive, personal financial information, you should refuse to provide any details. You should immediately contact the Credit Union at (850) 747-4300 or toll-free at 888-896-3255 to report the unsolicited contact.
  
  


• If you believe that you may have provided your confidential information to such a fraudulent web site, please contact us immediately. We will assist you in taking the appropriate steps to safeguard your Tyndall Federal account(s).
  
  
  
• Keep your Internet Security software and spyware software up-to-date and active.  If you opened one of these scam emails, you may benefit from running a scan of your PC to be sure that opening the email did not place key-logging or virus software on your PC.
  
  


• If you should receive any unexpected e-mail or text message that seems to be from TFCU and are unsure about it, please do not hesitate to contact us.
  
  
  • Please forward the suspicious e-mail to us at alerttfcu@tyndall.org. It is best to provide us with the actual e-mail or text message, if possible, so we can determine the steps necessary to shut down any related fraudulent site.
    
    Please do not include any sensitive, personal information in this email - this is not a secure email.
    
  
  
  • Call us at (850) 747-4300. Or, call toll-free outside our local calling area by dialing 888-896-3255.
    
    
  • Contact a Financial Sales Representative at any of our branch locations.