Scam NewsStay Informed
Now and then, Tyndall is alerted when people receive unexpected phone calls, text
messages, and emails from someone claiming to be from Tyndall Federal
Credit Union. The messages generally ask you to call a particular phone number or visit a web site for any number of "urgent" reasons.
They may say there has been unusual or suspicious activity on your account, that your debit card is going to be blocked, etc. When you call the number provided or log onto the web site, you are asked to enter personal information such as your account
number, debit card or credit card number, PIN, etc. They very often say they need you to "confirm" or "verify" your account information.
Have you received a message that seems suspicious? Click
on the “Current Scams” button below to read about the latest scams we
have seen that are circulating, including samples of fraudulent e-mails.
IS IT REAL OR IS IT A SCAM?
- Look for the Tyndall Security Zone in any unexpected email. In order to help protect our members from scams, any promotional or informational emails we send have the Tyndall Security Zone in the top left corner of the email. The
numbers that appear in that field should always be the last 3 digits of your Tyndall member number. That is information that is
generally only known to you and your credit union. If you receive an
email that does not have the Tyndall Security Zone or if the numbers
are not correct, please do not respond to the email. Please click here for more information.
- Look for the Cyveillance Seal on any Tyndall web site. In order to help protect our members from fraudulent web sites, we have partnered with a company named Cyveillance. They continually scan the Internet for sites that mimic Tyndall's, with the express purpose of shutting down these fake sites as quickly as possible.
To show you at a glance that you are on a valid Tyndall site, all pages of our web site are marked with the Cyveillance Seal (at the bottom of the page) and each page is registered with Cyveillance.
If someone creates a page that looks like ours to try to trick members into entering their financial information, the Cyveillance Seal appears with a "Not Valid" stamp over it. Click here to see an example of this.
If you see a site that you believe is fake, please forward the URL to us at email@example.com.
- Does Tyndall send text messages? No; at the present time, Tyndall does not send text messages at all. If
you should receive one that asks you to call a certain phone number or
to go to a particular web site , it is a scam.
We do, however, have a text message feature in our Mobile Banking, so if you have registered for Mobile Banking alerts, balances, etc., you will receive those.
You will not receive promotional text messages or text messages informing you of a problem with your account.
- Does Tyndall make phone calls to members? Yes, we do. There are many instances in which we need to contact members by phone. However, we will never call you about a problem with your card and ask you your PIN, credit or debit card number, etc. in an unsolicited phone call.
If you should mistakenly give your debit or credit card information through what you now believe may have been a scam, please call and have the card blocked immediately!
- During business hours - Call us at 850-747-4300 or 888-896-3255, toll-free
- After business hours or on holidays - Call 1-800-VISA911 (1-800-847-2911)
If the information you provided is your personal account information, please contact us right away, so we can take steps to protect your account.
How can you protect yourself?
Keep informed about the different types of fraud that are occurring. You don't have to be an expert on the subject – just be aware.
- If you receive a request for sensitive, personal financial information, you should refuse to provide any details. You should immediately contact the Credit Union at (850) 747-4300 or toll-free at 888-896-3255 to report the unsolicited contact.
- If you believe that you may have provided your confidential information to such a fraudulent web site, please contact us immediately. We will assist you in taking the appropriate steps to safeguard your Tyndall Federal account(s).
- Keep your Internet Security software and spyware software up-to-date and active. If you opened one of these scam emails, you may benefit from running a scan of your PC to be sure that opening the email did not place key-logging or virus software on your PC.
- If you should receive any unexpected e-mail, text message, or phone call that seems to be from Tyndall and are unsure about it, please do not hesitate to contact us.
- Please forward the suspicious message to us at firstname.lastname@example.org. It is best to provide us with the actual e-mail or text message, if possible, so we can determine the steps necessary to shut down any related fraudulent site. Otherwise, please provide us with any details you may have.
Please do not include any sensitive, personal information in this email - this is not a secure email.
- Call us at (850) 747-4300. Or, call toll-free outside our local calling area by dialing 888-896-3255.
- Contact a Financial Sales Representative at any of our branch locations.