Stay Secure

Your first defense against identity thieves and other scam artists is being aware of the fraudulent activity that may be taking place.

If you receive an unexpected email, phone call, letter, text message, etc., in which you are asked for your personal or financial information, check this page first - you may see immediately that it is a scam.



What do you do if you feel you have been a victim of one of these scams? Contact us immediately and let us know, so that we can take the appropriate steps to safeguard your account.

Contact our Call Center at 850-747-4300 (888-896-3255, toll-free). You may also send us a secure message (or "Chat" with us) through Online Banking.



Scam Messages or Sites Related Specifically to Tyndall

These are examples of some of the latest scams that have been circulating, including samples of the fraudulent messages.

• March 21, 2013 - Fraudulent Automated Phone Call/Text Message
  
  We have been notified that people are receiving an automated phone call, supposedly from Tyndall Credit Union. The call states that your card has been deactivated, instructs you to press "1" to reactivate it, and references our "24-hour security department."
  
  If you press "1", you are then asked to enter account information such as your 16-digit card number, the card expiration date, and PIN. If you enter all of the information, the call "verifies" that information, and then tells you that your card has been reactivated.
  
  Some people are also receiving text messages with a similar message.
  
  These are scam messages. Please do not respond to them.
  
  Remember, these scammers do not know whether or not you are a Tyndall member, nor do they know whether or not you have a debit card. They are simply mass-calling phone numbers from a particular geographic area, hoping to find some people who will believe the call/message is legitimate and will respond.
  
  
  

• October 27, 2011 - Fraudulent Automated Phone Call
  
  We have received numerous calls about a fraudulent phone call people are receiving. The automated message tells you that your VISA debit card has been deactivated and asks you to press "1" to activate your card. Of course, when you press "1", you are asked to enter all of your card information.
  
  This is NOT a valid phone call. Please do not provide any information.
  
  The Caller ID on this call shows 718-683-3104, but there will surely be other numbers associated with these calls.
  

If you should receive any unexpected email, phone or text message that seems to be from Tyndall and are unsure about it, please do not hesitate to contact us.  If it is an email, please forward the suspicious message to us at alerttfcu@tyndall.org so that we can take the steps necessary to shut down any related fraudulent site.  If it is another form of message, please email us the details. Please do not include your member number or any sensitive, personal information in your email to us - it is not a secure email.

Please note:  Tyndall does not use text messages to communicate with members at the present time.



Other Scams that Request your Financial Information

Although financial institutions are a prime target of scam emails, phone calls and text messages, many other well-known organizations/companies are consistently targeted as well.  From time to time, we are alerted to fraudulent e-mails and other types of messages that are supposedly from organizations related to the Credit Union industry (NCUA, CUNA, etc.) or from other well-known companies.   If you receive an email that seems to be from NCUA, CUNA, or the IRS, for example, and the message is asking you to confirm, verify, or update your account information, it is a scam. The logos may look real, but these emails are not from these organizations/companies.  Do not respond to these emails.

• November 24, 2011 - BBB Phishing Email
  
  People have reported receiving a scam email that seems to be from the Better Business Bureau. The latest round of phishing emails appear to come from “risk@bbb.org,” “alert@bbb.org,” “service@bbb.org,” and other spoofed email addresses. The emails include text BBB's trademarked BBB Accredited Business seal. Please click here to view a sample of the email.
  
  Do not click on the link in the email!
  
  

Guard your account information as you guard your wallet.

Do not provide your account number, check/debit card number, credit card number, PIN, or other financial information to anyone through a link in an email. You should not provide it to anyone by phone either, unless you initiated the call and are certain you are speaking with the correct person.